Shipping Information and Production Time
FREQUENTLY ASKED QUESTIONS
How long will it take for my purchase to be made?
Your items are designed in Australia and printed and made to order. The great thing about this is that there is no excess waste which means you are helping the environment. It does take time though so please allow up to 7 days for your beautiful product to be printed or hand sewn.
How much will it cost to ship my order?
Shipping is Free
What are my shipping options?
We currently have one method of shipping with a tracking number. You will receive a shipping notification when your order has been shipped, which will include the tracking number.
Do you ship internationally?
Yes, we ship worldwide, there are a few countries which unfortunately we can't offer free shipping to.
Apologies for those who live in the following countries:
Angola, Bahrain, Botswana, Comoros, Cyprus, Democratic Republic of the Congo, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Lesotho, Madagascar, Malawi, Mauritius, Mozambique, Namibia, Oman, Qatar, Saudi Arabia, Seychelles, South Africa, Swaziland, Syria, Tanzania, Turkey, United Arab Emirates, Yemen, Zambia, Zimbabwe
We can only send our products to you using DHL Express to these countries. Please contact us if you wish to use this method.
How long will it take for my package to arrive?
We design everything in Australia and your items are then made to order in Canada, US, Germany and Australia.
International orders take 10-30 business days but may be delayed at the border of the destination country as they go through customs. Because of the Covid situation world wide, please allow another 10 business days on top of that.
Please note shipping time is independent from production time.
Christmas time A personal note, just like slow fashion, this is slow home decor. The artist makes the design which is uploaded here in this lovely website. Then your order is placed, after this is has to be sewn and takes up to a week. I have found that to be absolutely safe and avoid disappointment, allow up to two months for the entire process if you need it by Christmas. It's mostly because of the huge increase in online orders and at certain times of the year it seems to take longer here in Australia. So if find that around Christmas time it's probably best to order by the end of October.
What are the international taxes, duties, etc that I have to pay?
International orders may be subject to duties, fees or taxes levied by the destination country and/or shipping company. Planet Wombat is not responsible for these additional charges. If you wish to find out what the possible fees are, please contact your local post office service or customs agency.
Please feel free to contact us if you have any more questions. We are happy to help.